At Metroskin, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Platform www.metroskin.in.

This Policy is published in compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

When you use our Platform or place an Order, we collect the following categories of personal data:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely via Razorpay — we do not store full payment credentials)
• Browsing and purchase history on our Platform
• Device and IP address data

2. Why We Collect Your Data

We collect and use your personal data only for the following purposes:

• Processing and fulfilling your Orders
• Communicating with you about your Orders and enquiries
• Providing customer support
• Improving our Platform and services
• GST compliance, fraud prevention, and dispute resolution

3. Data Sharing

We share your personal data only where strictly necessary, with:

• Razorpay — for secure payment processing
• Courier & logistics partners — for delivery of your Orders

4. Cookies & Tracking

We do not use cookies or any tracking technologies on our Platform.

5. Data Retention

We retain your personal data for as long as required by applicable law, including for GST compliance, fraud prevention, and dispute resolution purposes.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

All payment transactions are processed through Razorpay, which is PCI-DSS compliant. We do not store your full card or payment credentials on our servers.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you have the following rights regarding your personal data:

• Access — Request a copy of the data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal obligations

To exercise any of these rights, please contact us at metrocard.online@gmail.com.

8. Third-Party Services

Our Platform uses the following third-party services, each governed by their own privacy policies:

• Razorpay — Payment processing (razorpay.com/privacy)
• Google Analytics — Website usage analytics (policies.google.com/privacy)
• Firebase (Google) — Database & infrastructure (firebase.google.com/support/privacy)

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated 'Last Updated' date. Your continued use of the Platform after changes constitutes acceptance of the updated Policy.

10. Contact Us

For any privacy-related queries or to exercise your data rights, please contact:

Grievance Officer: Harshit Gupta / Raghav Bhargava
📧 metrocard.online@gmail.com
📞 07982009774 / +91 98713 19781
⏰ 11:00 AM – 7:00 PM, Monday to Saturday (WhatsApp)
🌐 www.metroskin.in